@import "https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500&display=swap";*,:before,:after{box-sizing:border-box;margin:0;padding:0}:root{--blue-dark:#003680;--blue-main:#0082d9;--blue-light:#7ab1e9;--blue-pale:#e8f3fc;--blue-faint:#f0f7fd;--bg:#f4f7fb;--surface:#fff;--border:#0052d91a;--border-strong:#00368033;--text:#0d1f3c;--text-muted:#4a6080;--text-faint:#8aa0b8;--radius:10px;--radius-sm:6px}body{background:var(--bg);color:var(--text);min-height:100vh;font-family:DM Sans,sans-serif;font-size:14px;line-height:1.5}.loading-wrap{justify-content:center;align-items:center;height:100vh;display:flex}.loading-dot{background:var(--blue-main);border-radius:50%;width:10px;height:10px;animation:1s ease-in-out infinite pulse}@keyframes pulse{0%,to{opacity:1}50%{opacity:.2}}.login-wrap{background:linear-gradient(135deg, var(--blue-dark) 0%, var(--blue-main) 100%);justify-content:center;align-items:center;min-height:100vh;padding:20px;display:flex}.login-card{background:var(--surface);border-radius:16px;width:100%;max-width:380px;padding:40px 36px;box-shadow:0 20px 60px #00368040}.login-logo{background:var(--blue-main);color:#fff;border-radius:10px;justify-content:center;align-items:center;width:44px;height:44px;margin-bottom:16px;font-size:20px;font-weight:500;display:flex}.login-logo img{object-fit:contain;border-radius:8px;width:100%;height:100%}.login-title{color:var(--blue-dark);margin-bottom:4px;font-size:20px;font-weight:500}.login-sub{color:var(--text-muted);margin-bottom:28px;font-size:13px}.error-msg{color:#c0392b;border-radius:var(--radius-sm);background:#fdf0ed;margin-bottom:12px;padding:8px 12px;font-size:13px}.btn-login{background:var(--blue-main);color:#fff;border-radius:var(--radius-sm);cursor:pointer;border:none;width:100%;margin-top:4px;padding:10px;font-family:DM Sans,sans-serif;font-size:14px;font-weight:500}.btn-login:hover{background:var(--blue-dark)}.btn-login:disabled{opacity:.5;cursor:not-allowed}.navbar{background:var(--blue-dark);z-index:10;border-bottom:none;justify-content:space-between;align-items:center;height:54px;padding:0 24px;display:flex;position:sticky;top:0}.nav-brand{align-items:center;gap:10px;display:flex}.nav-logo{background:var(--blue-main);color:#fff;border-radius:6px;justify-content:center;align-items:center;width:28px;height:28px;font-size:13px;font-weight:500;display:flex;overflow:hidden}.nav-logo img{object-fit:contain;width:100%;height:100%}.nav-name{color:#fff;font-size:15px;font-weight:500}.nav-right{align-items:center;gap:12px;display:flex}.nav-user{color:var(--blue-light);font-size:13px}.role-pill{color:#fff;background:#ffffff26;border:.5px solid #ffffff40;border-radius:20px;padding:2px 8px;font-size:11px}.btn-logout{color:var(--blue-light);cursor:pointer;background:0 0;border:none;font-family:DM Sans,sans-serif;font-size:13px}.btn-logout:hover{color:#fff}.main{max-width:760px;margin:0 auto;padding:28px 20px}.view-header{justify-content:space-between;align-items:flex-start;gap:12px;margin-bottom:20px;display:flex}.view-title{color:var(--blue-dark);margin-bottom:2px;font-size:20px;font-weight:500}.view-sub{color:var(--text-muted);font-size:13px}.tabs{gap:4px;margin-bottom:16px;display:flex}.tab{border-radius:var(--radius-sm);cursor:pointer;color:var(--text-muted);background:0 0;border:.5px solid #0000;padding:5px 12px;font-family:DM Sans,sans-serif;font-size:13px}.tab.active{border-color:var(--blue-main);background:var(--blue-pale);color:var(--blue-dark);font-weight:500}.tab:hover:not(.active){background:var(--blue-faint)}.ticket-list{flex-direction:column;gap:8px;display:flex}.ticket-card{background:var(--surface);border:.5px solid var(--border);border-radius:var(--radius);padding:14px 16px;transition:border-color .15s}.ticket-card:hover{border-color:var(--blue-light)}.ticket-top{justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.ticket-title{color:var(--blue-dark);margin-bottom:4px;font-size:14px;font-weight:500}.ticket-meta{color:var(--text-muted);flex-wrap:wrap;align-items:center;gap:4px;font-size:12px;display:flex}.ticket-desc{color:var(--text-muted);border-top:.5px solid var(--border);margin-top:10px;padding-top:10px;font-size:13px}.ticket-footer{color:var(--text-faint);margin-top:8px;font-size:12px}.ticket-resolution{color:#1e6b3c;margin-top:6px;font-size:12px}.ticket-actions{flex-shrink:0;align-items:center;gap:8px;display:flex}.badge{white-space:nowrap;border-radius:20px;padding:2px 8px;font-size:11px;font-weight:500;display:inline-block}.badge-open{background:var(--blue-pale);color:var(--blue-main)}.badge-progress{color:#92650a;background:#fff3cd}.badge-closed{color:#1e6b3c;background:#d4edda}.cat-badge{background:var(--blue-faint);color:var(--blue-main);border-radius:4px;padding:1px 6px;font-size:11px;display:inline-block}.btn-primary{border-radius:var(--radius-sm);background:var(--blue-main);color:#fff;cursor:pointer;white-space:nowrap;border:none;padding:7px 14px;font-family:DM Sans,sans-serif;font-size:13px;font-weight:500}.btn-primary:hover{background:var(--blue-dark)}.btn-ghost{border-radius:var(--radius-sm);color:var(--text-muted);border:.5px solid var(--border-strong);cursor:pointer;background:0 0;padding:7px 14px;font-family:DM Sans,sans-serif;font-size:13px}.btn-ghost:hover{background:var(--blue-faint)}.btn-take{border-radius:var(--radius-sm);color:var(--blue-main);border:.5px solid var(--blue-main);cursor:pointer;background:0 0;padding:5px 10px;font-family:DM Sans,sans-serif;font-size:12px}.btn-take:hover{background:var(--blue-pale)}.btn-close{border-radius:var(--radius-sm);color:#1e6b3c;cursor:pointer;background:0 0;border:.5px solid #1e6b3c;padding:5px 10px;font-family:DM Sans,sans-serif;font-size:12px}.btn-close:hover{background:#d4edda}.btn-close-confirm{border-radius:var(--radius-sm);color:#fff;cursor:pointer;background:#1e6b3c;border:none;padding:7px 14px;font-family:DM Sans,sans-serif;font-size:13px}.btn-close-confirm:hover{opacity:.85}.counter-wrap{align-items:center;display:flex}.counter{color:#92650a;background:#fff3cd;border-radius:20px;padding:4px 10px;font-size:12px}.field{margin-bottom:14px}.field label{color:var(--text-muted);margin-bottom:5px;font-size:12px;display:block}input,select,textarea{border:.5px solid var(--border-strong);border-radius:var(--radius-sm);background:var(--surface);width:100%;color:var(--text);padding:8px 10px;font-family:DM Sans,sans-serif;font-size:13px}textarea{resize:vertical;min-height:80px}input:focus,select:focus,textarea:focus{border-color:var(--blue-main);outline:none;box-shadow:0 0 0 3px #0082d91a}.modal-overlay{z-index:100;background:#001e504d;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.modal{background:var(--surface);border:.5px solid var(--border-strong);border-radius:14px;width:100%;max-width:420px;max-height:90vh;padding:24px;overflow-y:auto}.modal-title{color:var(--blue-dark);margin-bottom:18px;font-size:16px;font-weight:500}.modal-actions{justify-content:flex-end;gap:8px;margin-top:18px;display:flex}.stats-grid{grid-template-columns:repeat(3,1fr);gap:10px;margin-bottom:24px;display:grid}.stat-card{background:var(--surface);border:.5px solid var(--border);border-radius:var(--radius);border-top:3px solid var(--blue-main);padding:14px 16px}.stat-label{color:var(--text-muted);margin-bottom:4px;font-size:12px}.stat-value{color:var(--blue-dark);font-size:24px;font-weight:500}.stat-value.success{color:#1e6b3c}.stat-value.warning{color:#92650a}.section-label{color:var(--text-faint);text-transform:uppercase;letter-spacing:.06em;margin-bottom:10px;font-size:11px;font-weight:500}.table-card{background:var(--surface);border:.5px solid var(--border);border-radius:var(--radius);margin-bottom:20px;padding:0 16px}.agent-row{border-bottom:.5px solid var(--border);justify-content:space-between;align-items:center;gap:12px;padding:12px 0;display:flex}.agent-row:last-child{border-bottom:none}.agent-name{color:var(--blue-dark);font-size:13px;font-weight:500}.agent-nums{color:var(--text-muted);gap:20px;font-size:12px;display:flex}.cat-bar-wrap{flex:1;justify-content:flex-end;align-items:center;gap:10px;display:flex}.cat-bar{background:var(--blue-main);border-radius:3px;min-width:4px;max-width:120px;height:6px}.cat-count{text-align:right;min-width:20px;color:var(--blue-dark);font-size:13px;font-weight:500}.empty{text-align:center;color:var(--text-faint);padding:40px 20px;font-size:13px}@media (width<=500px){.stats-grid{grid-template-columns:repeat(2,1fr)}.navbar{padding:0 16px}.main{padding:20px 16px}}.badge-urgent{color:#c0392b;background:#fde8e8}.badge-normal{background:var(--blue-pale);color:var(--blue-main)}.badge-faible{color:#888;background:#f0f0f0}